Commercial Manager

Good Governance Institute

Working within an established national organisation, this role offers a great opportunity for a proactive and practically-minded individual to directly contribute to the growth and strategy development of the organisation and to its impact as an independent agent of change within the public, third and private sectors.

About Good Governance Institute (GGI):

We have been at the forefront of governance thinking for a decade, working across the public, third and private sectors. We are a highly-respected, independent consultancy, rated as a ‘4 stars’ management consultancy for 2018 by the Financial Times, with a commitment to changing the world through what we do. While we are a profit-making organisation, all our products and services are open-source, consistent with our Institute status.

Our main market sector is in healthcare, and the majority of the clients we work with are in the NHS although we also have a significant presence in higher education. Other clients we have worked with include national sporting bodies and professional organisations.

Our work is highly varied, ranging from very senior thought leadership and policy projects to local community engagement assignments.

How we work:

Our ethos runs through everything we do. We are proud of our values which shape not just our work with clients, but also the way the company is structured and run.

Working at GGI is demanding, meaningful and fun. You will be working with some very stressed clients who require high levels of professionalism and patience, and also find yourself working on cutting-edge projects such as the new models of care work for the NHS or supporting GGI leverage the best out of our partnership this coming year with COHSASA in Cape Town. You will have the opportunity to develop your own profile through being encouraged to network at senior events, write attributed (as well as ghosted) articles and enhance your social media presence.

We support our clients and influence the sectors we work in by using sound, evidence-based thinking and deep knowledge of the market to add value by what we do, often creating bespoke programmes of work. It means that whoever works for us must enjoy the challenge of variety, be flexible in their approach to clients, and be active in turning our ethos into practice always.

GGI is committed to ethical, inclusive and legally-compliant recruitment and employment practices. We encourage and support applications from candidates without discrimination and operate an equal opportunity workspace.

Job description:

The Commercial Manager is a full-time role which will allow the successful candidate to experience and contribute to a fast-paced consultancy by being part of a dedicated team delivering a demanding programme of work. The role involves core responsibilities in contributing to the continued growth of the organisation across multiple sectors.

At GGI we pride ourselves on providing extensive support and a positive learning experience for those who join the team. GGI maintains an ambitious and hardworking culture and strives to support the belief that there are no limits for the potential of individuals.

Job duties:

The successful candidate will be expected to contribute in the following areas:

Client development

  • Own and continuously improve the internal end-to-end commercial processes within the business (from prospect, proposal, contract, mobilisation, to end point quality review)
  • Develop and maintain tools and reports including commercial forecasting to support Operational and Senior Management meetings
  • Capture business development opportunities and actions as part of the Strategy Team
  • Seek, review and develop business opportunities, undertaking engagement with prospects on behalf of GGI
  • Act as first point of contact for new business enquires from clients

Proposal and bid management

  • Lead the proposal and bid management process from initiation to submission
  • Write proposals, proof-read and ensure the agreed branding and design standards are applied
  • Cost proposals by applying relevant GGI approach, and assist in the design of programme content
  • Ensure accurate timely submissions and sense-checked and ensure accuracy of crucial commercial information
  • Implement, develop and improve the proposal management process and its inputs
  • Support staff development around appropriate commercial processes

Contract management

  • Establish and maintain excellent relationships with partner organisations and GGI associates
  • Apply and improve the contract terms and conditions for clients and partner organisations to meet the needs of the business as it grows
  • Record all contract documentation
  • Support the mobilisation of contracts ensuring contract visibility and awareness to the team
  • Set invoice schedules for client work and work with the finance and programme delivery team to monitor and report profitability
  • Monitor contract delivery and manage invoices for associates and partner organisations
  • Research, develop and implement market and sector analysis reports as required
  • Contribute to project management and direct consultancy delivery

Person specification:

  • Well organised, reliable, determined, driven and enthusiastic
  • Excellent interpersonal skills, with the ability to work effectively in a team and build and maintain strong relationships
  • Able to work under pressure, to tight deadlines and changing priorities
  • Highly enthusiastic with a passion to learn, to use their own initiative, and to contribute ideas
  • Strong communication skills both written and verbal, including demonstrable skills in writing (Word and PowerPoint), quantitative analysis (Excel) and problem solving 

  • An understanding of basic research skills and methods
  • Current right to work in the UK
  • A commitment to GGI’s values and ethical code


  • Master’s degree or other post-graduate studies
  • Experience of working in a public relations agency or other client-facing organisation
  • Experience of working with or for the NHS or in a healthcare environment
  • Experience of line managing people
  • Experience of managing budgets


GGI offers highly flexible working arrangements. This role is open to applicants throughout the UK. Regular UK-wide travel and London presence is required. We have a workspace in Black Prince Road near the Thames in Lambeth, balanced with home and some on-site working with our clients.


£37,029.37 per annum with progression based on performance. Benefits package includes enhanced employer’s pension contribution, gym/fitness allowance, personal development package and generous expenses equating to a little more than £5k a year. This includes travel to and from the workspace plus a daily subsistence allowance when not working at home.

Equal opportunities:

GGI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identification, religion or belief, marital status, or pregnancy and maternity.

How to apply

Interested candidates should apply to Laura Botea (Programmes Director, GGI) with:

• Up to date CV outlining: contact details, education/qualification and awards, work history, current remuneration details
• Separate supporting statement explaining why you should be considered for the role
• Two referees (to be contacted following final interview)

All applications will be acknowledged, and feedback will be provided to those who are interviewed for the position.

Closing date: 30 November 2018